Refund Policy & Platform Notice

At Divinus Digital, our mission is to make high-quality WordPress resources affordable and accessible without unnecessary price inflation.

We operate a GPL (General Public License) digital marketplace, offering WordPress plugins and templates at extremely low prices, often far below what most GPL platforms charge.

Our low pricing is intentional and sustainable. It allows users to learn, test, and build without financial pressure, while understanding the nature and limitations of GPL software.

We value transparency and fairness. If you encounter any issues, we strongly encourage you to contact our support team first so we can assist you promptly.


Important Information About Our Platform

  • Divinus Digital is a GPL-licensed digital marketplace

  • All plugins and templates are paid digital products (priced very low)

  • Subscription plans are available for discounted access to multiple downloads

  • We do not provide hosting, website development, or managed services

  • We do not provide proprietary licenses, activation keys, or premium developer support


Nature of Digital Products

All products on Divinus Digital are digital software downloads, delivered instantly after purchase or made available through an active subscription.

Because digital products can be downloaded, copied, and used immediately, they are considered non-returnable by default. For this reason, refunds are limited and strictly controlled.


Refund Policy (One-Time Purchases & Subscriptions)

Before requesting any refund, you must contact our support team and allow us a reasonable opportunity to resolve the issue.
Support responses may take 24–72 hours.

Refunds MAY be considered only if all of the following apply:

  • The product has not been downloaded, OR

  • The downloaded product is completely non-functional

  • The product does not perform its core function as clearly described

  • The issue cannot be resolved after reasonable support assistance

All refund requests are reviewed case-by-case and are not guaranteed.


Refunds Will NOT Be Granted If

Refunds will not be issued in any of the following situations:

  • You changed your mind after purchase

  • You no longer need the product

  • The product has been downloaded or accessed

  • The purchase was made by mistake

  • The product is incompatible with your WordPress version, plugins, theme, or server

  • You are unable to install the product (installation help may be provided)

  • The product does not meet personal expectations

  • The product shows a license or activation notice but functions correctly under GPL

  • Your website breaks due to incorrect installation or configuration

  • You expected features not listed in the product description

  • You refuse to cooperate with support during troubleshooting


Subscriptions

  • Subscription plans grant discounted access to multiple GPL products

  • All subscription payments are non-refundable

  • You may cancel at any time, but cancellation does not qualify for a refund

  • No partial refunds are issued for unused time, downloads, or early cancellation

  • Subscriptions are not intended for testing purposes


EU Digital Content Policy

In accordance with EU consumer regulations:

You may withdraw from a purchase within 14 days only if:

  • The digital content has not been downloaded

  • Access has not been used

Once a digital product is downloaded or accessed, the right of withdrawal is forfeited.


Abuse, Fraud & Chargebacks

We reserve the right to refuse refunds, suspend access, or permanently terminate accounts in cases of:

  • Refund abuse

  • Excessive or unjustified chargebacks

  • Fraudulent activity

  • Violation of our Terms & Conditions


Final Statement

Divinus Digital exists to provide the lowest possible pricing for GPL WordPress plugins and templates.

Due to the nature of digital software and GPL distribution, refunds are limited. However, we are committed to fairness and will make every reasonable effort to help resolve genuine issues.

If you need assistance, please contact our support team through the official channels on our website.